Frequently Asked Questions

Is it safe to use my credit card on your website?

Yes. Our website uses SSL encryption to protect your personal and payment information. We never store your complete credit card details on our servers.

Can I modify or cancel my order?

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. Once your order enters the processing phase, we cannot guarantee changes or cancellations.

Shipping & Delivery

How much does shipping cost?

  • Free shipping on orders over $50 (domestic)
  • Standard shipping: $5.99 (5-7 business days)
  • Express shipping: $12.99 (2-3 business days)
  • International shipping: Calculated at checkout based on location

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. Import duties and taxes may apply and are the responsibility of the customer.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Click the tracking number or visit our website's "Order Tracking" page to monitor your delivery status.

What if I'm not home when my package arrives?

Our shipping partners typically leave packages at your door unless a signature is required. For valuable items requiring a signature, they'll leave a notice and attempt redelivery.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and include all tags and accessories. Some items, such as intimate apparel or personalized products, are final sal